Happypet Hospital (“Website”, “We”, “Us”) recognizes the importance of protecting personal data and other information relating to users (“Customers” or “You”).
This Privacy Policy (“Policy”) has been prepared to explain how we collect, use, disclose, and otherwise process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws. We are committed to transparency, accountability, and the lawful handling of personal data.
1. Collection of Personal Data
“Personal Data” means any information relating to an individual that enables the identification of such individual, whether directly or indirectly. We collect personal data only when necessary and use it strictly for the purposes stated in this Policy.
Types of Personal Data Collected
Personal Identifiable Information
- Full name
- Gender
- Age
- Date of birth
- Identification number
- Photograph
Contact Information
- Mailing address
- Email address
- Telephone number (home or mobile)
- Social media accounts (e.g. LINE ID, Facebook account/ID, Google ID)
Financial Information
- Credit or debit card information (cardholder name, card number, expiration date, issuing bank)
- Bank account details
- Tax invoices or receipts
Technical Information
- IP address
- MAC address
- Session ID and website usage logs
- Browser type and version
2. Sources of Personal Data
We may collect your personal data through the following channels:
3.1 Direct Collection from You
- When you register as a member through forms (online or offline)
- When you purchase products or services
- When you submit information through contact forms
- When you post content or comments on the Website
- When you contact us for inquiries, feedback, or support
- When you subscribe to news, updates, or promotional communications
3.2 Automatic Collection
- When you access or use the Website through cookies or similar technologies
- When you use our services, including device-related information such as IP address and MAC address
3.3 Collection from External Sources
- From third parties who are legally authorized or have obtained your consent to disclose personal data to us for service provision or related business activities
3. Legal Basis for Processing Personal Data
We process personal data under the following legal bases:
| Legal Basis | Description |
|---|---|
| Performance of Contract | To perform obligations under contracts between you and Happypet Hospital, including payment processing and delivery of products or services |
| Consent | When required by law, we will obtain your consent prior to collecting, using, or disclosing personal data, including for marketing, promotional activities, and sensitive personal data |
4. Purpose of Data Collection and Use
| Purpose | Description |
|---|---|
| Website and service operation | Order processing, service delivery, returns, and exchanges |
| Customer support | Responding to inquiries, updating customer information, handling complaints or rights requests |
| Service improvement | Analysis and development of products and services |
| Marketing and promotions | Sending promotions, discounts, and special offers via email, SMS, or mail (with your explicit consent) |
| Data analytics | Market research and customer behavior analysis |
| Legal compliance and security | Preventing, detecting, and investigating unlawful or fraudulent activities |
We may share aggregated or anonymized data that does not identify individuals for business analysis, marketing, or performance evaluation purposes.
5. Disclosure of Personal Data to Third Parties
We may disclose personal data to third parties only as necessary and in accordance with the law, including:
- Transportation and delivery service providers
- Payment service providers
- Data analytics and market research providers
- Government authorities, regulators, or law enforcement agencies acting under legal authority
6. Data Retention Period
We will retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. When personal data is no longer necessary, it will be securely deleted, destroyed, or anonymized.
7. Security Measures
Happypet Hospital implements appropriate technical and organizational security measures to protect personal data against loss, unauthorized access, misuse, alteration, or disclosure.
We use SSL (Secure Socket Layer) encryption certified by a recognized Certificate Authority (CA) to safeguard sensitive data such as personal information, passwords, and payment details.
8. Rights of Data Subjects
You have the following rights under the PDPA:
- Right to withdraw consent at any time
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure or anonymization of personal data
- Right to restriction of processing
- Right to data portability
- Right to object to the processing of personal data
Please note that exercising certain rights may affect the availability of some services.
To exercise your rights, contact us at:
Email: info@happypet-hospital.com
Phone: 098-886-0687
We will respond within 30 days from receipt of your request.
9. External Website Links
The Website may contain links to third-party websites. Happypet Hospital is not responsible for the privacy practices or security of external websites. You are advised to review their privacy policies separately.
10. Refusal to Provide Consent
You may refuse to provide consent for certain data processing activities. However, refusal may limit our ability to provide certain services or reduce service convenience.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws or business practices. The updated version will be published on the Website.
12. Contact Information
Data Controller
Happypet Hospital
750 Sukhumvit 30/1 Rd. Khlong Tan Subdistrict, Khlong Toei district, Bangkok 10110
Email: info@happypet-hospital.com
Phone: 098-886-0687
Website: https://happypet-hospital.com
13. Account Deletion
You may request deletion of your user account at any time by emailing info@happypet-hospital.com. Upon deletion, your personal data stored on our servers will be permanently removed and cannot be recovered.